Problem Solving Process to Set Goals, Implement Plans, and Track Progress


1.   What is the problem? TARGET IDENTIFICATION
Define the problem as the measurable gap between the desired outcome and the actual behavior or performance.

2.   Why is it happening?  ANALYSIS of CURRENT REALITY
Identify possible reasons why there is a gap between expectations and outcomes.

3.    What should be done?  PLAN DEVELOPEMNT AND IMPLEMENTATION
Using the knowledge gained through problem identification and analysis of current reality select a system support or intervention focused on closing the identified gap.

4.   Did it work?  PLAN EVALUATION
Determine the effectiveness of implemented plan and make appropriate educational decisions